Seller Policies & Fee Structure

Complete guide to commissions, payments, refunds, taxes, and compliance for all ZAY sellers, distributors, suppliers, and agents.

Updated: April 2026Myanmar & Thailand

3-12%

Commission

By category & tier

1-7 days

Settlement

After delivery

7-15 days

Refund Window

Return period

K 10,000

Min. Payout

Withdrawal minimum

Commission Structure
How it works: ZAY charges a percentage commission on each successful sale. Rate depends on product category and seller tier. Automatically deducted before payout.

Commission by Category

CategoryBasicProEnterprise
Electronics & Gadgets10%7%4%
Fashion & Apparel12%8%5%
Home & Living10%7%4%
Beauty & Health12%8%5%
Food & Groceries8%5%3%
Books & Stationery8%5%3%
Automotive & Parts10%7%4%
Digital Products5%3%2%

Seller Tiers

Basic

Free

  • Up to 50 products
  • Standard support
  • 7-day settlement
  • Basic analytics
Pro

K 50,000/mo

  • Up to 500 products
  • Priority support
  • 3-day settlement
  • Advanced analytics
  • Promoted listings
Enterprise

Custom

  • Unlimited products
  • Dedicated manager
  • Next-day settlement
  • API access
  • Custom branding
  • Bulk tools
Payment & Settlement
Refund & Return Policy
Tax Obligations
Logistics & Shipping
Compliance & Rating

Questions? Contact [email protected]

Policy v2.1 — Effective April 1, 2026